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2010-12-20
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This is my second time at this restaurant. The first time was a few months ago and food and service was good. So we (3 of us) booked this place again for lunch.As I went in, the table arrangement was poor. I had to choose among two tables under pot plants (which would hit my head) and one in the middle of the crowd, all were small square tables for 3 people. When I asked for the waitress to remove the pot plant for me, she said she could not do so, and all the other tables were reserved (wit
As I went in, the table arrangement was poor. I had to choose among two tables under pot plants (which would hit my head) and one in the middle of the crowd, all were small square tables for 3 people. When I asked for the waitress to remove the pot plant for me, she said she could not do so, and all the other tables were reserved (with reserved signs on them). Then I complained about how the table arrangement was during my last visit and insisted she removed it. The she just removed it without any need to seek "higher authority".
Then I noticed one of the reserved tables was served to a walk-in customer (a guy), and I was not served anything (just let me sat there with no staff to attend to) for over 10 minutes. I waved for the waiter to come over; he only said "sorry" and froze there with a broad smile. Then I had to say "this is not enough. Do something." I had to tell him to bring water and bread to my table. Pity I did not take a picture of the bread (it was yugh and I had to ask them to change, which, of course, did not come back with a proper basket.) When the waiter returned, he put up the same "broad" smile and offered coffee and dessert (were they not already on the menu ??)
I had to complain about its service because I notice they serve Europeans and Chinese differently (two Europeans were given a table for 4 people!) and men and women differently. They need to understand what service is about - it is not about a fake broad smile, but how you treat your customers.
My friends orders Roast Lamb with Couscous, which did not come with a drop of couscous at all.
Anyways, I am not returning to this restaurant again, until they have trained/replaced their staff.
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