A Friday dinner without plan so my boyfriend suggested to try out Giando in Wan Chai cause the Chef is from Isola. Think it should be a quality meal. We called to book and they told us only bar table is available but we don't really mind cause we just thinking of the good and tasty Itality food so we decided to take it as it was 9pm already so we were hoping that will be a chance to move to a dining table when somebody left. We arrived there and there were two Asian girls welcome us but when my bf told them our booking name and they just looked at us with a pause on their face so we pointed to the bar table and told thought that supposed are setting for us. After they served us to sit down and hand us the menu and we place the order. We ordered the Pizza to share as the starter and my bf ordered the spicy grilled chicken and I ordered the minestrone as my main. We also order two glasses of red wine. I have to say their wine are very good quality caused my skin didn't react with the rash, the pizza was really good as we expected, we were quiet happy even just sitting at the bar table. But slowly we found out we were a bit neglected, no one came to us to ask how things go or do we need anything, I forgot how many times we have to raise the hand to stop the waiter to get things we wanted. But one thing that annoying me the most is one of the waitress came to asked me if she can get the bar chair that I put my handbag on, I say of course but I asked her so how can I handle my bag or where can I put it as there's no handbag hook down on the bar table, and she replied me "YOU CAN PUT IT ON THE FLOOR!" I was really shocked that is the suggestion but I told her "I don't think so!" then she suggested "maybe I bring you a napkin so you can put your handbag on the floor!" I thought anyway if that's the only solution then I can take it , so I accepted it and continued eating my meal with my big Celine handbag on my lap. That waitress walked pass me at least 3 times and never get me the napkin for my bag so I can only used the one on my lap instead caused I really can't handle to eat with my heavy bag on my lap with sitting on a high bar chair. Can't be bother to ask their staffs to help me to solve the problem justed wanted to finish our meal and go. Pizza was very delicious and we finished it and asked them to remove the empty plates (Can't believe that we have to ask for every single step that they supposed to do with service) and we waiting and waiting and waiting for our main course for nearly 25mins still got no main course, then we have to asked again for it, finally 10mins later it arrived. The grilled chicken smelled really nice and quality was very good but my soup was just a warm one when it served, seems it has been ready and set at the kitchen for long time. It tasted ok and nothing special about it with those 12 veggies, the ingredients seems been over cooked, all the green ingredients has turned yellow, not attractive at all. Thought the chicken can impressed us but both of the chicken thighs are still raw and sticked on the bone.
Totally a disappointed night dinner at here, especially their service, one time off visit for me as I think a good restaurant should make you feel welcome to visit and enjoy their food.
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A good team makes a big different. I wish their management can give their staffs a better training how to make the customer feel welcome. It is really shame that the quality food serve with below standard service.
