I am writing this to give a BIG
applause to the Grand Hyatt Steakhouse staff. Husband and I had such a wonderful evening that I have to create an account to write about it so everyone would know – a true 6-star experience!
We are a big fan of hotel dining, but it has been awhile since we found satisfaction in hotel restaurants. Many are over-priced and offer unstable food quality, uncomfortable setting or poorly trained staff. And last night, we were back to true hospitality at the Grand Hyatt Steakhouse with gracious service and excellent food!
Our happy journey began with the phone booking. The receptionist was friendly and had all the patience to answer our questions. And when we arrived at the restaurant, we were greeted by decent young ladies and led to our table. The waiter, a charming young man, brought in our menus and offered us water to drink. And not long later they brought in a big plate of nicely toasted garlic bread. As I do not take garlic, they went right away to bake another whole wheat French roll just for me.
We looked through our menus. At one point I worried that with such dark lighting I would not be able to read, but then realized they had spot lights lighting at the right place. Very thoughtful!
Having heard so much about their salad bar we decided to go for it. And as we are not big eaters we ordered a 16oz strip loin to share, an apple crumble with Ice-cream and a glass of Cabinet Sauvignon.
The salad bar was truly amazing! They had a selection of different mixed salads on one side, parma ham, smoked salmon and foie gras in the middle, and green vegetable on the other side. We took a bit of everything. The different mixed salads all had their own unique taste – mushrooms, zucchinis, cucumbers, salad nicoise etc. The chef has a great talent preparing simple dishes to make them outstanding! The parma ham was good, as everyone says, but the house-made smoked salmon was the hero as it was so well prepared – rich in the flavors, full of fat aromas and does not have any fishy smell at all. They also had all kinds of garnishes: well toasted nuts, cheese, soft boiled eggs… and each single item was prepared to its perfection. We really appreciated the compassion of the chef who designed and prepared for the salad bar! And with a price of $150 per head, it is just way too value for money!!
The waiter made sure we have had enough of our salad bar before he brought in our main course. A small mistake they have made, we ordered the steak as medium but it came in medium rare (they put a wooden stick on it to show), but it did not matter much. We have had better steak before, but at a price of $480 for 16 oz, we were totally satisfied with the quality. It came with a sauce, which I chose for green peppercorn, something difficult to find in Hong Kong. It was prepared just right. They also had different kinds of house-made mustard, which were of super quality and had again unique flavors to bring out the taste of the steak.
When we were having the main course, the restaurant manager, a friendly European lady came for a short chat. What we like so much about the service here is that the staff are warm, professional, and they know when to come to serve, when to leave you alone, and they are all knowledgeable about their restaurant and food, not to mention they are all energetic, and good looking. We were at a Michelin 2- star restaurant not long ago and were totally pissed off by their arrogant, pretentious and unprofessional attitude. It makes a strong contrast.
We felt even more spoiled when our apple crumble arrived! On a huge plate we had two big bowls, one filled with a big portion of apple crumble and the other huge amount of soft ice-cream, good for 4 people to share! It took us awhile to wash down half of the crumble, which was baked just right and with the amazing proportion of sweetness and fruit and crumbles. It goes just right with the soft ice-cream, which again we could not finish. The waiter was so kind to pack the crumble for us to take away, and reminded us it would taste best if we reheat in an oven.
Before leaving I went for the washroom and checked around the rest of the restaurant. As others say, it still looks like JJ’s which brought us great memories as those-were-the-days crazy hang-outs and dating and dancing. The restroom is also clean and fresh and as it should be for fine dining.
The bill came at about $1350, as we turned out to have ordered the most expensive red wine by glass at $330. It was probably a good wine from Napa Valley (as the bottle looked very special), but we could not tell the difference as much. But as the total experience was so positive and we felt so pampered, one perhaps over-charged glass of wine became insignificant.
It was raining and when we were waiting for for the valet parking to bring our car we felt so satisfied and lucky. Thank you again for the great evening. You have restored our confidence to hotel dining in Hong Kong. GHSH, we will be back!
Huge Apple Crumbe with Ice-cream
JJ's atmosphere and design
Table Wait Time: 0 minute(s)
Date of Visit: Jul 18, 2011
Spending per head: Approximately HKD675(Dinner)Other Ratings:
Value for Money 5