A group of friends met up here to have dinner on Saturday night
We have a table of around 12 people and order 2 hot pots, one hot soup and one not hot soup to suit everyone's taste.
The food was average as expected. No complains. The problem is, the hot pot burnt, and the manager is crazy!
The pot with the Parsley soup (lucky I didn't eat it) got burnt an hour into eating.
I am not a complainer (unless something weird like a mouse tail appears in the food). If food went bad you simply expect it to be replaced, right? I am not asking to eat for free or for extra food or anything.
Just what a normal person would ask. "The hot pot burnt, please change our soup please!"
You know what the manager said? He said it was our fault.
"You shouldn't put so much food in the pot"
"You should heat up beef slice one slice at a time"
Chi sin! We were not crazy people shoving in food that the hot pot cannot hold. The surface of the soup were not even full, let alone the bowl (we were chatting more than eating)
An eloquent lady friend was debating with the guy, so I felt it appropriate to withhold the obscenities at the edge of my breath.
I ask you, the audience this.
你叫我煮完一片牛肉，然後先煮第二片，then that means 我吃到天光？ 你有沒有something wrong？
They force us to pay for another pot!
Their hot pot burnt the food, and the soup is all burnt up, and they make us pay EXTRA? We did not even ask them to pay for the burnt meat that should be given back to us. This was not a Korean BBQ, where you leave the meat on the grill for too long and the meat burnt. THAT, is the customer's fault.
The soup burnt because they did buy proper equipment which maintained the proper heat for the pot. The heating equipment even burnt the table cloth!
This is Chi Sin!
There are hot pot everywhere in Hong Kong, you don't need to go to places where they hire crazy managers.
Date of Visit: Jul 18, 2009
Spending per head: Approximately HKD200
Keep it up!