It's a monday afternoon, me and my friend finish work at 3 and plan to try the high tea at this tall building
We arrive the hotel lobby at 4pm and the staff said need to wait as the first log of people just fill up the restaurant. she suggest us to go to try the chocolate library, (but their high tea set sold out and just got the a la cart) as we want to try the traditional high tea and my friend got allergy for chocolate, we told the staff that we wait for "the lounge and bar high tea'... so she mark down our details including what we look,
the staff said don't know how long we need to wait, so we in addition gave her my mobile number, so that we can walk around instead of just waiting at the hotel lobby.
after nearly 30 mins, we back and we found out that the staff.. as she already drop down what the people look like,, she can go to the party who are waiting and invite them to take the lift for enter the restaurant,, but she still didn't call us to go yet,, then after a while, I went to the staff and ask how long we still need to wait,, she said don't know and i figure out that the paper she use to drop down the waiting people with a big cross on it..
at 4:50 pm. we finally can go upstair for our waiting high tea...
but what we have is everlasting waiting and anger...
when we go to the lounge and bar,, the staff told us that the high tea are ALL SOLD OUT!!
we need to order a la cart!
i was very angry, as we have wait for nearly an hour,, and the staff downstair already know that we are here for high tea..
if they don'y have one left, why they ask us to go in??? or they can just make sure that the people at downstair waiting will have the high tea set for them when they have the seat!
as reading their a la cart menu, we found it is really so so.. nothing special.. we just want to know whether they can still do anything for us..
they said they can make one tea set for us.. but need to WAIT FOT ONE HOUR!
but we come here to try the high tea, and we thing we will not have another chance have early off duty next time together, so we wait....
at the same time, i figure out that their restaurant is not full with many table no people.. which i guess, the staff downstair forgot to call us to come up....
during the time we waiting, one of the staff ( I call her staff A) said she can free us a drink.. then we look for the menu to see anything good to try.
but when we order,, another staff (I call her staff B) come and I want to confirm whether the drinks are free or not and she said,
"you can order the tea for your high tea set first'
obviously, this restaurant,, no should be this hotel.. NO COORDINATION AMOUNG THE STAFF!!!!!
so we need to find staff A again for the free drink..
although the scenery is good. but the service already ruin our mood.. as the high tea said came .. it is already 6PM!!!!
the staff B is correct,, she said the long waiting high tea is coming finally,, it will be your dinner!!
what a bad staff again...
we also cannot enjoy the high tea,, as my friend need to go for lesson at 7pm at mei foo.. and soon I will have dinner with my husband!!
which finally at that night I cannot eat anything as already too full!!!!!
it is a bad service hotel.....
Table Wait Time: 60 minute(s)
Date of Visit: Apr 18, 2011
Spending per head: Approximately HKD220(Tea)
Keep it up!