OpenRice is Hong Kong's most popular dining information media, we have the most comprehensive and complete database of restaurants as well as the most credible and most valuable of reviews. Our aim is to provide a platform for the food lover to share their dining experience. And that made us the representative of Hong Kong public taste reference index!
What do OpenRice do for my restaurant?
First, Our database allows visitors find your restaurant information easily. By showing your restaurant contact information, it will help to save your general query processing time. Meanwhile, OpenRice gourmet sharing also let you know more about customer's tastes, opinions and needs. We recommend restaurant owners and staff check reviews regularly so you will be able to improve the quality of restaurant service.
Why OpenRice have my restaurant information?
Since OpenRice is a dining media which provide most comprehensive and updated restaurant information to public. Therefore, we collect many basic restaurant information. Yours sure will be one of them.
We will post basic information only to allow visitors to obtain your basic information easily. It also is a way to promote your restaurant!
Our restaurant is not on OpenRice yet, what do we do?
Cannot search your restaurant information on OpenRice?
You can click 'Add a new restaurant' at the bottom of our website, then choose 'New Restaurant'. Fill in your restaurant information as detailed as youcan. We will review all new listings before they are added to our database and it may take 2-3 working days.
We see our restaurant on the listing, how do we edit the restaurant information?
Go to your restaurant page and click 'Update Restaurant Info' under your restaurant profile picture and select related category to edit:
- Change Restaurant Status
You may choose 'Restaurant Closed', 'Under Renovation', 'Restaurant Re-Opened'
- Provide Restaurant Photo
Select 'Provide New Photo' and you can upload your restaurant photo accordingly.
*If you would like to upload your restaurant profile photo, please select 'outside' under file type.
- Submit Delivery Note
You can submit your restaurant delivery note to us too.
- Update Restaurant Information
To add more details for your restaurant: signature dish, business hours, parking information, reservation and payment methods etc. so users know better about your restaurant and your services
How to add extra information such as menu and special offer under our restaurant page?
OpenRice provides a wide range of promotion service which will be tailor-made to your requirements. For more information and idea, please get in touch with our OpenRice Sales representatives.
OpenRice Sales Department
︰Hotline: 2102 0060, Email:Sales@openrice.com
How to hide the restaurant listing on OpenRice?
Since restaurant basic information such as restaurant name, address and telephone number are in the public domain, so OpenRice has the right to present the information. This will also help users to understand your restaurant better and easier. If your restaurant is private or is for members only, please contact us.
The map on my restaurant page does not show, why?
The most common reason will be incorrect or incomplete address. To show your restaurant on map correctly, please send us the full restaurant address that includes the full street name and number, building name and floor or flat number.Your help is greatly appreciated.
Why do customers rate our restaurant?
OpenRice is an online community where users share their opinion and exchange information. People leave comments for your restaurant, regardless it is positive or negative, means they are paying attention to your restaurant.
In other words, their reviews and comments reflect their taste and opinion. We suggest checking regularly and knowing your customers demand could help improving your restaurant in many ways.
Our restaurant received many positive reviews, what do we do?
You are welcomed to use your high number of smiley face as promotional items at your restaurant. It can be taken as a reference for employees in order to maintain the high standard. You can leave comment to reviews and thank customers for coming to show how much they are valued too!
Our restaurant received many negative reviews, what do we do?
Restaurant review is a simple and direct way for customers to tell how they feel. OpenRice suggests you should not take particular negative review too serious since each individual has unique taste and need. It is natural and understandable to be less than perfect once in a while.
OpenRice does NOT recommend you to write false review for your restaurant. Our OpenRice members can tell the reliability of a review with their experience. It is absolutely fine to be rated negative every now and then. However, if a false review has been found, it does not only affect your restaurant’s reputation, it will also lead to a customer loss.
OpenRice does not normally remove reviews that have already been published. A review will only be removed if it is found inappropriate.
Why were some reviews removed? Or why the number of reviews dropped?
For quality propose, OpenRice reivews all comments and restaurant reviews before they go public. Visitors will be able to report any unsuitable review. OpenRice will then investigate and remove the review if it is inappropriate.
How do we respond to our valued customers?
You can simply click ‘Leave a comment’ below any restaurant review.
OpenRice suggests you should treat all positive and negative comments the same way. You may leave a thank you note to positive comments. To negative comments, you may say how you would follow up.
Please be noted OpenRice will NOT pass any members’ information to third party.
How does a restaurant go on the ‘Restaurant Ranking’ table?
The rankings are based on the positive and negative comments in the past 30 days, and then further adjusted by recency, user seniority and other review quality factors. It is calculated by our system. So any restaurant with high quality consistency will be able to be on the table.
How do we let more people know about us and our restaurant?
The simplest and direct way is to update your restaurant information on our database, upload profile picture, put up more photos of your food and interior.
OpenRice also provides a wide range of other promotion service. Feel free to talk to our OpenRice sales representatives
OpenRice Sales Department