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2012-07-30
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I tried booking a table one week before, and the receptionist said they don't take reservations. That's why I arrived at 1130am so that i could get the table next to the window. Then suddenly the manager asked who had booked a table. I was absolutely irritated when i discover that some customers had booked the table next to the window...Then i asked the receptionist (also the manager) why they don't accept my reservation last week. And she said it's probably a new employee who picked up the phon
Then i asked the receptionist (also the manager) why they don't accept my reservation last week. And she said it's probably a new employee who picked up the phone and gave me the wrong information. But actually I recognized the voice of the manager and I know that it was the manager who picked up the phone. And I observed the operation of the restaurant throughout the lunch and confirmed my theory that only the manager and the receptionist can pick up the phone. Others cannot... That means they lied to me.
Then the manager or the receptionist tried explaining again. "Maybe we were fully booked." And then I said, if you don't take reservations, how come you are fully booked? That doesn't make sense. Please don't lie when it is so obvious that you did something wrong and impolite.
Actually the thing could be over if the manager just simply apologized, but when she continued explaining, one can understand she is hiding something. Why don't you just admitted that you made a mistake? And try to argue with a customer is the worst option you can take.
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