Read full review
2011-03-07
551 views
It was one of the WORST F&B experience one can ever had!!! Will surely NEVER go back there again!!!!Went to dinner on Saturday night with a few friends. We were 'lucky' enough to be served by the so-called "F&B Director" Elxx. Despite her service wasn't the most friendliest to begin with, our meal was going quite well. Service was a bit slow but still bearable. However when it gets to our main dishes, there it is the "Spicy Chicken" which was recommended by her. Honestly, it was SOOOOOOOO spicy
Went to dinner on Saturday night with a few friends. We were 'lucky' enough to be served by the so-called "F&B Director" Elxx. Despite her service wasn't the most friendliest to begin with, our meal was going quite well. Service was a bit slow but still bearable.
However when it gets to our main dishes, there it is the "Spicy Chicken" which was recommended by her. Honestly, it was SOOOOOOOO spicy to the extent that it is UNEATABLE!!! We felt sick instantly after our 1st bite. It is not my 1st time having dinner at this restaurant and I had surely consumed this dish before, but this time the dish was RIDICULOUSLY HOT. So, we have expresssed our honest comment and asked the Director if she can check with chef if there were something wrong with it. Maybe adding a bit too much of spices and asked if there were anything he/she can do about it? The Director basically replied, "NO NEED! NO NEED TO TRY!! THIS IS HOW WE MADE THE DISH, AND THERE IS NOTHING WE CAN DO!!" There is no apology, no nothing from her, but this line. So, we have no choice but asked them to take away the dish because there is no point of leaving an uneatable dish there!!!! Followed by this, our order of dumplings was wrong too. Again, the most experience Director offers NO APOLOGY and said nothing. It is not until we asked her, she said 'Yes, it takes 10 minutes to remake it!". So, we just cancel the order and ask for the bill. And the UNEATABLE CHICKEN is surely on my bill!!!!!!
And the worst of all is that by our observation, her attitude towards foreigners seems to be a lot different as compared to locals. What's with that???
I just want to say that Service is key to all business and there is just NO WAY this kind of attitude should be tolerated in the F&B industry!!
Highly recommend everyone NOT to go there again until proper manner has been changed!!
Post