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2009-10-17
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The service at this Lei Garden is extremely poor, especially the two ladies at the door reception. These two ladies have very slow action and reaction to client queries. They don't have ability to organize the seat arrangements in an acceptable way.We booked a table more than a week ago, stating our seat preference. We arrived at the exact time, but the ladies at door reception told us no seats were availble, which is ridiculous given that we booked the table more than a week ago. They kept us
We booked a table more than a week ago, stating our seat preference. We arrived at the exact time, but the ladies at door reception told us no seats were availble, which is ridiculous given that we booked the table more than a week ago. They kept us waiting for almost 40 min (way beyond our tolerance level), but at the same time, they let people with later bookings to have their tables. This is really disgusting behavior. I think the two ladies should be punished by upper management.
We have a feeling that the ladies deliberately did this, given an incident that there was one time we specifically requested a nice "Ka Wai" to celebrate my family member's birthday, and the ladies were not happy about this request.
This particular restaurant at IFC does not seem to treat customer well. We almost went to the restaurant every week. We are so frequent customer yet are treated in such a shitty way. This destroys the reputation of the restaurant chain who always claim customer satisfaction is highly regarded.
I think upper management at this restaurant chain should take this incident as a serious mis-behavior of its staff.
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